Description
  • MATERIAL: Acrylic paints, oil pastel colors 
  • FRAME COLOR: Black (Mirrored)
  • DISCLAIMER: Handle with care ( Fragile)
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Shipping| Refund| Return Policies

Shipping Policy

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Method:
    • Standard Shipping: 1-2 weeks.
  • Shipping Cost:
    • Free shipping on all orders.
  • Tracking: All orders include tracking information, which will be provided via email once the order is shipped.
  • customers must provide there email address, when placing an order.

Refund Policy

Eligibility for Refunds

  1. Return Window: We accept returns within 4 days of delivery.
  2. Condition: The artwork must be returned in its original condition.

Return Process

  1. Initiate Return: Contact our customer service team at [[email protected]] or [https://www.instagram.com/paletteplayground5?igsh=eGQweHBtMWczajRv] to initiate a return.
  2. Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  3. Return Shipping Address: [flat#6,4th floor, cure medical center opposite furqania masjid, Taj complex, karachi. 27 central, central jacob lines, karachi].

Damaged or Incorrect Items

  1. Report Issues: If your artwork arrives damaged or incorrect, please contact us within 4 days of delivery.
  2. Proof of Damage: Provide photos of the damaged or incorrect item.
  3. Resolution: We will arrange for a replacement or issue a full refund.

Processing Refunds

  1. Inspection: Once we receive your returned artwork, we will inspect it.
  2. Refund Issuance: Refunds will be issued to the original payment method within 7-10 business days after the inspection.

For any questions or concerns regarding our refund policy, please contact our customer service team at [[email protected]] or [03302955599].

Cancellation / Return / Exchange Policy

  • Return Policy: We accept returns within 4 days of delivery for a full refund. The artwork must be in its original condition.
  • Return Shipping: Customers are responsible for return shipping costs.
  • Damaged Items: If the artwork arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund.
  • Order Changes: If you need to make changes to your order, please contact us within 24 hours of placing your order.
  • Lost or Stolen Packages: Paletteplayground is not responsible for lost or stolen packages. Please ensure your shipping address is secure.
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