Winter Bear

Eligibility for Refunds

1. Return Window: We accept returns within 4 days of delivery.
2. Condition: The artwork must be returned in its original condition.

Return Process

1. Initiate Return: Contact our customer service team at [paletteplayground5@gmail.com] or [https://www.instagram.com/paletteplayground5?igsh=eGQweHBtMWczajRv] to initiate a return.
2. Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
3. Return Shipping Address: [flat#6,4th floor, cure medical center opposite furqania masjid, Taj complex, karachi. 27 central, central jacob lines, karachi].

Damaged or Incorrect Items

1. Report Issues: If your artwork arrives damaged or incorrect, please contact us within 4 days of delivery.
2. Proof of Damage: Provide photos of the damaged or incorrect item.
3. Resolution: We will arrange for a replacement or issue a full refund.

Processing Refunds

1. Inspection: Once we receive your returned artwork, we will inspect it.
2. Refund Issuance: Refunds will be issued to the original payment method within 7-10 business days after the inspection.

For any questions or concerns regarding our refund policy, please contact our customer service team at [paletteplayground5@gmail.com] or [03302955599].